Category Archives: Uncategorized

Payment Procrastinators

Q. What do you do when clients say at checkout they want to pay later? First, establish, communicate, and enforce protocol for collecting payment for services and products, says Pam Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C. Then consider the situation. Is this a new client? Has she visited at least […]

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The Money’s Where The Mouth Is

Q Should I receive compensation or bonuses for the dental procedures I’m specially trained to perform? “Compensation is typically based on a combination of training, performance, and credentials,” says Pamela Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C. So it’s reasonable for a team member who holds a specialty in dentistry and […]

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