Blog Archives

Should I Fire My Veterinary Team Bullies?

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When teams work well, things seem to go brilliantly. But what about when they don’t? In Should I Fire My Veterinary Team Bullies on DVM360.com, Pam answers a reader question on how to deal with team bullies.

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Minimizing Team Conflict

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This article from Veterinary Team Brief looks at what causes conflict, along with how to prevent conflict and keep it to a minimum. It also provides six steps you can take towards conflict prevention. To view the article in full, you can either read it on Veterinary Team Brief* or download the PDF version.   […]

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Stop Judging Clients

Some clients are difficult, but labeling them as such and guessing who will comply doesn’t help anyone, especially pets. Take a gavel to judgmental thinking and you’ll soon be letting clients—even the “bad” ones—off for good behavior. He approaches the front desk with a groan. Slowly bending down to pick up his toy poodle, the […]

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When Should You Act As The Jury?

Never. Because, as this real-life example illustrates, most judgments don’t involve open-and-shut cases. Every practice has one—or two, or three, or four: A client who just doesn’t get it. This type of pet owner declines recommendations for flea and tick preventives because the dog only goes outside to go to the bathroom. Judging clients like […]

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The Money’s Where The Mouth Is

Q Should I receive compensation or bonuses for the dental procedures I’m specially trained to perform? “Compensation is typically based on a combination of training, performance, and credentials,” says Pamela Stevenson, CVPM, a consultant with Veterinary Results Management in Durham, N.C. So it’s reasonable for a team member who holds a specialty in dentistry and […]

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Feeling Underappreciated

Q. The doctor doesn’t recognize or appreciate me. How can I let her know everything I do? “You need to show the doctor results,” says Pamela Stevenson, CVPM, a practice management consultant who owns Veterinary Results Management Inc. in Durham, N.C. “For example, perhaps you reorganized the pharmacy to make it easier to locate inventory. […]

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