One Appointment, Three Pets
Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do? “It depends,” says Karen Sabatini, a Firstline Editorial Advisory Board member and a receptionist at Ardmore Animal Hospital in Ardmore, Pa. “We usually handle these clients as we would drop-ins. Unless it’s an emergency, we try to schedule an […]
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I’m Sick Of Overtime!
Q. No one follows our time schedules—I regularly work at least 30 minutes after my shift was supposed to end. Is this fair? “Rather than asking, ‘Is this fair?’ I recommend tracking the reason your shift isn’t ending on time for 30 days,” says Pamela Stevenson, CVPM, a practice management consultant who owns Veterinary Results […]
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