Creating a Culture of Punctuality: Setting Clear Expectations with Your Team
Punctuality is one of those traits that’s easy to overlook until it starts affecting the smooth operation of your practice. While everyone runs into occasional delays or setbacks, chronic tardiness can undermine a team’s productivity and morale. The truth is, being consistently late is often a choice—a choice that ultimately doesn’t respect the commitments made […]
Training & Developing Your Team: Building a Culture of Success
As the saying goes, “People don’t buy what you do, people buy why you do it.” – Simon Sinek. For any business, especially in the veterinary industry, having a clear “why” is essential. A strong purpose guides every action and decision within a practice. For instance, your “why” might be “uncompromised care for pets and […]
Compassionate Conversations: Navigating Financial Discussions in Veterinary Care
In veterinary practice, discussions about money are crucial yet can feel uncomfortable. It’s essential to approach these conversations with compassion and understanding, particularly when discussing costs and payment options with pet owners. Here’s a guide on how to effectively handle these sensitive topics: Training and Rehearsal Setting the Scene Approach and Timing Personalizing the Conversation […]